VP METAL RECOVERY LLC

Refund & Return Policy

Last Updated: March 9, 2026

VP METAL RECOVERY LLC is committed to providing quality products and reliable service. This Refund and Return Policy outlines the conditions under which returns, refunds, or exchanges may be requested for purchases made through our website.

By placing an order with VP METAL RECOVERY LLC, you agree to the terms described in this policy.

1. Returns

Customers may request a return within 14 days of receiving the product.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be returned in its original packaging

  • Proof of purchase or order confirmation must be provided

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom or special-order products

  • Items that have been used, altered, or damaged after delivery

  • Products returned without prior authorization

3. Return Authorization

Before returning any product, customers must contact VP METAL RECOVERY LLC to request return authorization.

Unauthorized returns may not be accepted.

4. Refunds

Once the returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, refunds will be issued to the original payment method used for the purchase, including payments processed through Stripe.

Refund processing times may vary depending on the payment provider and financial institution.

5. Shipping Costs

Shipping costs are generally non-refundable, unless the return is due to:

  • A defective product

  • An incorrect item sent by VP METAL RECOVERY LLC

Customers may be responsible for return shipping costs unless otherwise determined by the company.

6. Damaged or Incorrect Items

If a product arrives damaged or if the wrong item was received, customers should contact VP METAL RECOVERY LLC as soon as possible with details and supporting information.

We will work to resolve the issue through replacement, exchange, or refund when appropriate.

7. Contact Information

For questions about returns, refunds, or exchanges, please contact:

VP METAL RECOVERY LLC
Website: https://vpmetalrecoveryllc.com
Email: Vpmetalrecovery.tb@gmail.com

For direct contact, please use the form below.